by Peter Fritz Walter

Why do we need to empower human beings in order to achieve supreme service? Would it not be better to use obedient little robots and let them carry out precise instructions? 

Well, within a robot world where everything is predictable, this approach might possibly work. But we are not living in a robot world, we are living, and fortunately so, in a real world with real and warm human beings, people who have emotions and who are pretty much irrational—at least from time to time. 

What about my effectiveness when I want to service irrational beings by totally rational ones?

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